Sales Software

646-230 Study Guide

646-230 AUCAM
Advanced Unified Communications AM
Exam Number: 646-230
Associated Certifications: Cisco Advanced Unified Communications Sales Specialist
Duration: 60 minutes (50 – 55 questions)
Available Languages: English and Japanese

646-230 Exam Description
The 646-230 AUCAM Advanced Unified Communications AM exam test a candidate’s knowledge of the skills needed by an account manager to articulate an advanced Cisco Unified Communications solution to an enterprise customer.

1. Which feature is handled outside of Cisco Unified Communications Manager?
A. call processing
B. signaling and device control
C. dial plan administration
D. RTP media path switching
E. directory services
F. programming interface to external applications
Answer: D

2. Which sales tool provides a Microsoft Excel spreadsheet to calculate cost savings that can be realized from a Cisco Unified Communication implementation?
A. Cisco CNIC
B. Cisco ROI methodology
C. needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B

3. A company’s mission is to support its customers’ technical needs. Its consultants work from home or on site. They must often work in teams to exchange information about new products and implementations.
Choose the Cisco Unified Communications tool, features, and functions that will best support this company’s goal.
A. Unified Messaging, delivering every voice, email, and fax message into a single inbox
B. Presence, providing information about consultants, such as availability and busy status
C. Collaboration, bringing together voice, video, and web conferencing
D. Contact Center solutions, delivering intelligent contact routing, desktop and telephony integration, and multichannel contact management
Answer: C

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