Sales Software

It’s Time to Pop the Bubbly: The Jellyvision Lab Wins Stevie Award for Its Salesforce Prospector

Chicago, IL — July 8, 2010

The Jellyvision Lab announced today their receipt of a coveted Stevie Award in the Sales category of the prestigious 2010 American Business Awards. And not only did Jellyvision Lab’s Salesforce Prospector bring home the interactive media win, or “bacon,” its Aetna Benefits Advisor was also named a Stevie Award Finalist in the Consumer Entertainment & Information category.

Now in their eighth year, American Business Awards are presented to companies demonstrating a commitment to excellence across more than 40 disciplines. With over 2,700 entries from organizations of all sizes and in virtually every industry, the fact that Jellyvision Lab came out on top in the Sales category gives them reason to celebrate, despite corporate policies strictly prohibiting merriment of any sort.

The Stevie recipient, Salesforce Prospector, introduces Salesforce CRM to a varied audience with differing degrees of familiarity with the product, speaking to them in an engaging manner employing questions, explanations of key features, customized recommendations, and at least one gorilla joke. The Salesforce Prospector is one of the best examples of The Jellyvision Lab’s Interactive Conversation offerings, which help companies market to prospective customers by talking with them instead of at them.

“Being selected as a winner and finalist in two categories of The American Business Awards is a great testament to Jellyvision Lab’s commitment to developing innovative ways for businesses to interact with their audiences,” said Amanda Lannert, President of The Jellyvision Lab.

Details about the American Business Awards and the list of finalists in the 40 different categories are available at http://www.stevieawards.com/aba.

About The Stevie Awards:

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.

About The Jellyvision Lab:

The Jellyvision Lab is the Interactive Conversation Company, known for creating the hit game YOU DON’T KNOW JACK. We create highly interactive rich media experiences to communicate complex subjects in a simple, engaging way. Using the dynamic branching architecture of Conversation, we first ask questions of each participant and then, in real time, tailor how we respond and educate. You know, like a really good teacher. We are delighted to be working with a roster of awesome clients to create award winning solutions. Visit http://www.jellyvisionlab.com for more information and things for clicking on.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Bridge Staffing Selects Clearview TSS Advanced Travel as its Travel Nurse Staffing Software Solution

Dallas, TX — March 15, 2008

Bridge Staffing Selects Clearview TSS Advanced Travel as its Travel Nurse Staffing Software Solution

Bridge Staffing has chosen to work with Clearview Staffing Software for their staffing software needs. The company will use Clearview TSS Advanced Travel to manage its travel nurse staffing business.

Kelly Norton, Chief Financial Officer of Bridge Staffing, said the primary reason for selecting TSS Advanced Travel was because it was written specifically for the travel nurse staffing industry.

“Advanced Travel includes all of the core features of our flagship product, Clearview TSS, as well as features and functionality to address the specific needs of the travel nurse staffing industry,” said Manny Gagliardi, Clearview’s Vice President of Development. He added that these features include robust Housing and electronic Candidate Submission modules.

“TSS Advanced Travel is a web-based software application that helps healthcare staffing organizations automate the process of identifying, matching, paying, billing and managing medical professionals for travel assignments,” Gagliardi said.

“TSS ties everything together,” Norton said. He added that he is particularly impressed with the contact management features in TSS. “Our current system is really homegrown and unreliable,” Norton said. He believes TSS will help his office of 20 employees better organize candidate and client information.

Bridge Staffing is located in Mobile, Alabama and places medical professionals in travel and permanent positions throughout the United States.

About Bridge Staffing

Bridge Staffing is one of the fastest growing healthcare staffing companies in the United States today. The company specializes in staffing solutions for healthcare facilities around the country. Bridge Staffing places healthcare professionals in temporary and travel positions in all regions where healthcare facilities are in need of additional quality staff. For more information, visit http://www.bridgestaffing.com or contact Kelly Norton at 251.643.7070.

About Clearview Staffing Software

Clearview Staffing Software is a market-leading developer of business solutions designed exclusively for the healthcare staffing industry. Our broad set of Web-based, on-demand technology enables us to deliver custom solutions that are unmatched in both usability and functionality. Our flagship product, Clearview TSS, allows staffing organizations to manage their entire business from start to finish, including everything from the fundamentals of recruiting and contact management to competency testing, credential compliance, shift and assignment scheduling, and highly sophisticated payroll and billing management. For more information visit: http://www.clearviewtss.com or call David Gorman at 972.381.9777 xt. 423.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

ELAIN / joe’s pub new york concert / su majestad / live feat . Axel Tosca Laugard autors . El chino Dreadlion & ELAIN www.elainmusic.com / www.facebook.com/elainmusic / for contact . management@elainmusic.com
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Demonstrating Sage ACT! contact management software. Includes ACT! 2011 / 2010 benefits tour for new and existing ACT! users to manage customer relationships (CRM)

Resource Dynamics Releases New Feature Packed Tele-Support HelpDesk Version 4.0, Software for Customer Service, Tech Support, Call Tracking and Help Desk

St. Petersburg Beach, FL — August 13, 2008

Resource Dynamics, Inc., a provider of powerful customer service and help desk software since 1995, today announced the release version 4.0, containing many new powerful features.

Tele-Support HelpDesk has an updated VIDEO DEMO which shows a ‘day in the life’ typical use of its product. A full featured evaluation version, complete with free tech support, may be downloaded from its website. One on one presentations are also offered.

Tele-Support HelpDesk tracks inquiries from inception to resolution. Features include call tracking, detailed timekeeping, priority escalation with email notification, a built-in knowledgebase that can also be accessed by customers over the Internet, customer status lookup, contract tracking (SLA), Inbound/outbound email processing, reporting, customized screens, inquiry work flow, integration to popular CRM systems, task management, bug and issue tracking, project management, and auto capture of web form data to auto create issues.

“Tele-Support HelpDesk allows a company to respond fast and efficiently to customer requests.” “With only a few clicks, customers get answers quickly or they can lookup up their own answers in HelpDesk’s on-line mobile knowledgebase.”

Tele-Support HelpDesk is a powerful stand alone helpdesk with it’s own internal contact manager or is designed to integrate with popular CRM software packages such as ACT!, GoldMine, Microsoft Business Contact Manager, Outlook, Exchange Server, and TeamScope CRM.

Tele-Support HelpDesk software runs over a company’s LAN, WAN, or over the Internet from a browser or desktop.

Resource Dynamics, incorporated in 1991, has published, sold, and supported Tele-Support HelpDesk as its flagship product and has hundreds of customers in over 35 countries worldwide. Please visit their web site at http://www.resource-dynamics.com.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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MioWorks.com Centralizes Customer Information & Experiences to Increase Loyalty and Improve Long Term Value for Small Businesses

Interactive Business Application for the SMB service provider

Portland, OR — March 25, 2009

Mio Partnerz LLC today introduced MioWorks.com, an on-demand web application that enables small businesses to centralize customer information & enhance online experiences. MioWorks.com makes possible interactive exchanges between the SMB and their customers increasing accessibility, improving customer satisfaction and streamlining business processes while reducing strain on existing staff and increasing overall productivity.

The MioWorks.com application enables the small business to treat customers in a more efficient manner by utilizing internet technologies to provide a one on one mechanism for communication. In a recession, SMB service providers such as lawyers, accountants, designers and consultants must focus on their best customers and drive business from within their existing customer base. MioWorks.com gives these providers the contact management tools needed to focus on improving relationships & experiences to create loyal customers.

MioWorks.com centralizes contact management & interactions to improve organization, encourage sharing and enable synchronization across both the business and the clients. For the business user, MioWorks.com organizes contact details, notes, tasks, to-do items, problems, questions as well as online file storage. For the client, MioWorks.com provides the convenience of 24 hour access to a private file library with the ability to grant approvals, ask questions and keep track of their history with the provider.

“In a down economy people still need to buy services. The difference today is that buyers want even more value for their money,” says David Abramowski CEO of Mio Partnerz. “MioWorks.com enables SMB service providers to increase their value to customers by improving the overall business experience through online access and eliminating day to day hassles.”

MioWorks.com is provided as software as a service (SaaS) with no hardware or software to buy, no consultants to hire and no computer guy needed to get started. MioWorks.com is an evolution of customer relationship management (CRM) that connects the company to their customers. This interactive applications enables the company and the client to mutually participate in an ongoing business conversation.

MioWorks.com utilizes Amazon Web Services for application processing and data storage taking advantage of cloud computing. MioWorks.com is available today in a complimentary public beta period with paid subscriptions targeted for April 2009. The basic subscription pricing is planned at $ 29 per month for a small business up to 100 application users. After the BETA period, MioWorks.com plans to offer a complimentary 30 day subscription to all new subscribers for evaluation purposes.

About Mio Partnerz LLC:

Mio Partnerz is a boutique software development firm specializing in web applications & cloud infrastructure for small and medium sized businesses. MioWorks.com is the inaugural software as a service solution offering from Mio Partnerz. More information about Mio Partnerz can be found on the website MioWorks.com.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Benefit From Small Business CRM Software

Business contact management software is necessary to perform well, increase sales and reduce stress by organizing your sales team as well as accelerate your progress rapidly by communicating with your team and clients, briskly and just the way they would prefer. ‘Customers are God’ – this is a common belief which every business runs by; that is where money comes from and due to rapidly increasing competition, having web based contact management software or CRM software small business is necessary to ensure that your client and new potential leads are kept happy with brisk response and timely follow ups.

Your sales team can work with you through the sales contact management software and you will never have to worry and call the right person again and again to get through and know the progress, but just have to check in through your small business CRM software, who is up to what today, who has delayed their to-do list, who is right on time, correspond and reply necessary mails, send out news letter, organize sales, assign tasks, sync you contact and to do lists, do proper enhanced list building, track deadline and get the reports of progress and activities done and pending.

With web based CRM there is just so much you can achieve and do at one point and save loads of valuable time which you waste organizing things. Now all you need to do is connect to internet and everything will be in front of you at a click of the button. You can also CC or BBC mails to your contacts and sales team ask question and send out general mail to all your team members through web based contact management software.

You can import contact list from your other online resources and get them working for you here, and you will be all set up to handle your sales team through business contact management software and take good time to strategies how to increase sales as through sales contact management software, you get one thing left in plenty – time. You can assign the right person the right job and from history, you can check the requirements and specifics of particular clients and do the needful even before they ask, and you will see how small business customer relationship management helps in building relationships and taking it to higher levels.

AssureSign LLC Launches New Version of AssureSign Electronic Signature Software

San Francisco, CA — November 3, 2008

Today, in conjunction with salesforce.com’s Dreamforce ’08 user and developer conference, AssureSign LLC, a leader in biometric electronic signature technology, officially unveiled the latest release of its AssureSign product, AssureSign v2.0.1. With this new release, AssureSign delivers a higher degree of automation and integration for users and administrators. Salesforce.com customers will be able to test drive and deploy AssureSign v 2.0.1 starting November 13 on the Force.com AppExchange.

AssureSign creates a digital representation of the act of signing using a unique encryption process that provides its customers with the utmost protection. The sequence, which is seamless and immediate, yields one of the most comprehensive service-based, electronic, hand-written signatures on the market today.

As with previous releases, the enhancements to the AssureSign product in v2.0.1 are critical to improving AssureSign’s ability to integrate with Salesforce CRM and the existing document management process already in place at many businesses. The previously released DocumentNOW™ family of Web service interfaces provided businesses with the critical ability to dynamically apply their data to template documents created in AssureSign. In AssureSign v2.0.1, new DocumentNOW™ interface methods enable users to pass a previously created document within the XML/Web Services API to AssureSign via the user’s preferred method; meaning users can choose to create PDF documents in external programs or merge data into a PDF using AssureSign’s integrated document streaming capabilities.

In addition, AssureSign’s Salesforce CRM integration has been enhanced in v2.0.1 to include the ability to send previously created documents for signature. AssureSign offers one-click document creation with Salesforce CRM data mapping and signatures for Salesforce CRM, as well as the ability to manage and report workflow progress. It will soon be available on the Force.com AppExchange, enabling Salesforce CRM users to realize shorter revenue cycles and a greatly accelerated sales process. With direct integration into Salesforce CRM, AssureSign can be up and running in minutes.

“The enhancements in AssureSign 2.0.1, particularly the document streaming capabilities, are significant to the usability of the product,” said David W. Brinkman, AssureSign’s Chief Executive Officer. “Users now have the capability to produce documents directly through AssureSign and Salesforce CRM, eliminating the need to purchase or learn additional software, broadening accessibility and saving customers time and money. And since AssureSign is a Software-as-a-Service (SaaS) application, existing customers can immediately have this new functionality without having to upgrade any software on their system.”

AssureSign Electronic Signature Technology is a web-hosted, Software-as-a-Service application that facilitates the managed processing of documents in an all-digital, high-security environment. The patent-pending electronic signature software provides forensically identifiable evidence of contractual acceptance with digitized electronic signatures that can be matched for authentication in much the same way as a traditional signature.

And since the entire AssureSign electronic signature process is tracked digitally, users have a complete forensic audit trail of the delivery and signing process. Thus, they know exactly when documents are received, when they are signing and who has or has not signed them. This unique feature allows users to expedite the signing process with additional follow-up by phone or email as needed. In this way, AssureSign gives clients control over the entire signing process.

In addition to simplicity and trackability, AssureSign LLC guarantees full compliance with the requirements and standards of both the Electronic Signatures in Global and National Commerce (E-SIGN) Act and the Uniform Electronic Transactions Act (UETA) for all AssureSign Electronic Signature products. The E-SIGN Act facilitates the use of electronic records and signatures in interstate and foreign commerce by ensuring the validity and legal effect of contracts entered into electronically, and UETA provides a legal framework for electronic transactions and gives electronic signatures and records the same validity and enforceability as manual signatures and paper-based transactions.

About the Force.com Platform and AppExchange

Force.com is the only proven Platform as a Service for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 85,000 custom applications used by salesforce.com’s 47,700 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Force.com is the fastest platform for building and deploying complex business applications. Unlike a stack of disparate client/server hardware and software products, Force.com unifies the development and deployment model from the database to the device, allowing developers to easily assemble applications with clicks, components and code, and then instantly deploy them on salesforce.com’s trusted global infrastructure. Customers and partners are using Force.com to build all kinds of business applications from supply chain management to compliance tracking, brand management, accounts receivable, claims processing applications and much more.

Applications built on the Force.com platform can be easily distributed to the entire SaaS community through the Force.com AppExchange marketplace at http://www.salesforce.com/appexchange/.

About AssureSign LLC

AssureSign LLC was launched in April 2008 to introduce biometric electronic signatures with advanced document processing controls. The new Orlando, Fla.-based business enterprise was spun off from its sister company 3PV® after the latter firm saw clear market demand for its AssureSign services. 3PV, a technology company that specializes in complete verification solutions for any type of business transaction, began pioneering electronic signature technology in early 2004 and has completed nearly 1 million e-signatures in the last two years. For more information on the company, visit http://www.assuresign.com.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Cloud Conversion Launches Its eCommSource App on Salesforce.com’s ChatterExchange, Accelerating the Market Shift to Cloud 2, the Next Cloud Computing Paradigm

San Jose, Calif. — June 22, 2010

Cloud Conversion™, provider of innovative cloud-based computing solutions, announced today that it has launched its eCommSource App on salesforce.com’s ChatterExchange, one of the first apps to leverage the social components of Chatter available on the Force.com platform. ChatterExchange, a new category for social enterprise apps, is a new category on salesforce.com’s AppExchange 2.

By combining eCommSource, a complete, channel platform independent, CRM solution for e-commerce, with the collaborative power of Chatter, online retailers can communicate and share information instantly within Salesforce CRM. Communication with customers, including issues on orders, shipping, returns, policies, etc., can be dealt with more efficiently and accurately than ever before – securely and in real time.

For e-commerce, this new functionality will help provide the transparency necessary to deliver the top-notch service that consumers have come to expect when shopping online. The new level of communication between various company divisions such as Customer Support, Warehouse, Shipping, Purchasing, Marketing, and Accounting will allow instant collaboration and significantly improve visibility for all e-commerce operations, resulting in improved efficiency, better decision making, and increased profits.

“The introduction of Chatter is changing the way online retailers will provide customer service,” said Jon Jessup, founder and CEO, Cloud Conversion. “Imagine having instant communication that an order might be fraudulent, a shipment has been delayed, or even a product is having quality issues. This is the future of customer service and support for e-commerce.”

With eCommSource on ChatterExchange, customer issues can be resolved more quickly and efficiently because the key information and lines of communication are all readily available. Some examples include the following:

Customer asks about the availability of an out-of-stock item. The Purchasing Manager updates the Case to indicate that a new shipment will be arriving tomorrow.
Product starts to receive a lot of return requests. The Customer Support team troubleshoots the issue using Chatter.
VIP customer wants to return an item outside the warranty period. A manager quickly approves it via Chatter and the customer service rep relays the message to the customer.
Shipment is delayed. The Warehouse Manager gives the reason with Chatter before the customer even asks about the order status.
Customer wants to know the status of their return. The Warehouse Manager updates the Case with the decision that a refund will be issued today.

Online retailers can now follow or comment on any key e-commerce customers, orders, etc., as well as provide status updates on what they’re working on. In addition, these new social capabilities are helping the marketing departments collaborate on upcoming e-mail campaigns and provide input on what products to feature or what has worked well in the past.

Companies of all sizes and within all industries have realized tremendous success with ease of use and low cost by converting to Cloud Computing. With the widespread use of Facebook, Google, Twitter and other social media, companies are now transitioning to Cloud 2, employing social networking features made popular by the consumer Web, and deploying them in the enterprise entirely in the Cloud.

“eCommSource customers are now able to leverage Chatter in their e-commerce initiatives,” said Kendall Collins, chief marketing officer, salesforce.com. “By making eCommSource available on the ChatterExchange, Cloud Conversion is able to deliver innovative CRM solutions for online retailers that leverage the new Chatter capabilities in the Force.com platform.”

eCommSource by Cloud Conversion is used by many multi-channel online retailers to provide exceptional customer service on their e-commerce websites as well as other online channels such as eBay, Amazon, Buy.com, and others, all from a single source within salesforce.com’s Service Cloud 2. Key features include streamlined inquiry management with the Agent Productivity Console, an Intelligent Knowledge Base, Phone Integration via CTI, Advanced Reporting, Executive Dashboards, and much more.

Additional Resources

    Company Website — http://www.CloudConversion.com
    AppExchange 2 — http://sites.force.com/appexchange/listingDetail?listingId=a0N300000019z6bEAA

About Cloud Conversion

Cloud Conversion provides innovative solutions to help businesses of all sizes utilize the opportunities and capabilities made possible through cloud-based computing. The company is committed to helping companies streamline business operations, and improve service and communication by converting to a cloud computing platform. With a passion for helping businesses reach new heights of success, the company strives to create ground-breaking applications that make an immediate impact to productivity and profitability for customers. As part of the Cloud concept, the company culture is built upon collaboration and partnership to encourage creativity, innovation and collective success. Cloud Conversion is an eBay Certified Provider, 2010 eBay Star Developer Winner and a salesforce.com AppExchange partner. Clients and partners include: salesforce.com, eBay, ChannelAdvisor, Google, LivePerson, VerticalResponse, ValuePetSupplies.com, RidersDiscount.com, Gazelle.com, eSpotDeals.com, OctaneAutoSupply.com, Recellular.com, Optoro.com, SophiasStyle.com, BikeWagon.com, LunaticShopper.com, Second Rotation, GemStoneKing.net and more. Cloud Conversion is headquartered in Park City, Utah.

About the Force.com Platform and AppExchange

Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications, more than 800 ISV partner applications like those from CA Technologies, FinancialForce.com and Fujitsu, and 160,000 custom applications used by salesforce.com’s 77,300 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel. Force.com also enables developers to make any enterprise app social by leveraging the social collaboration components including profiles, status updates, and real-time feeds available with Chatter.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange 2 marketplace http://www.salesforce.com/appexchange/, now featuring the ChatterExchange.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Salesnet Announces Upgrade of Data Center and New Website

Salesnet CRM software provides true visibility to opportunities in the sales pipeline

Atlanta — May 14, 2009

In today’s world, companies that provide SaaS applications must constantly ensure their systems are as fast, reliable and secure as possible. With this in mind, Salesnet today announced the addition of a new Tier 1 data center presence in Atlanta, Georgia for its on-demand Salesnet CRM software. Coincident with this upgrade, the company has also launched a new public website where sales managers, salespeople and sales operations personnel can learn how Salesnet provides true visibility to opportunities in the sales pipeline.

This Tier 1 facility installation provided Salesnet the opportunity to upgrade all hardware and underlying software not only in this new data center, but in the disaster recovery center in Boston as well. This major infrastructure investment will enable Salesnet to grow exponentially while maintaining the application’s performance, reliability and security. It will also provide the foundation for several new major product enhancements due to be released in the coming months.

“Upgrading to this facility was a cornerstone in our product strategy to position Salesnet for continued growth,” says Tod Madderra, chief technology officer at Salesnet. “Both new and current customers will benefit from the major enhancements that we will release over the next several months thanks to this new infrastructure.”

The company’s new website gives companies looking for CRM software the opportunity to learn how Salesnet goes beyond basic lead and contact management to provide true pipeline visibility. Salesnet’s Intelligent Pipeline Management functionality gives customers not only the knowledge of what’s in the sales pipeline, but also how it’s changing over time: knowledge that is hard to extract from many CRM products on the market today. In addition, with Salesnet’s Engage Your Way capability, customers can easily customize Salesnet to match their own sales methodologies (without involving the IT department), instead of having to make their processes fit those of the CRM system. The new website also hosts Salesnet’s new Sales Resource Center, where webinars, videos and podcasts from top sales experts are available.

About Salesnet

Founded in 1999 and a pioneer in customer relationship management software, Salesnet provides CRM that goes way beyond lead and contact management to give you true visibility into the sales pipeline and how it is changing over time. Salesnet, based in Atlanta, Georgia, is part of RightNow, a provider of on demand customer relationship management (CRM) solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 700 people, and serves over 1,900 organizations worldwide. RightNow is listed on the New York Stock Exchange under the symbol RNOW.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Buan Consulting and Exponent Partners Join Forces for Improved Nonprofit and Government Constituent Relationship Management

Annapolis, MD and San Francisco, CA — September 16, 2007

Buan Consulting, Inc., headquartered in Annapolis, MD, and Exponent Partners, Inc., located in San Francisco, CA, announced their alliance intended to improve the management and delivery of constituent services for nonprofits and government agencies.

Buan Consulting is a provider of secure, customized knowledge management to government agencies and Exponent Partners is an organization dedicated to increasing the capacity of nonprofit organizations through information technology. Both organizations are leading, authorized consulting partners in their respective fields for Salesforce.com, which they plan to customize for nonprofits and government agencies. Partnering to share expertise, resources, and best practices, and collaborating on joint opportunities, will provide nonprofits and government agencies with better products and services for coordinating and managing constituent relationships.

“Nonprofit organizations and government agencies at all levels are serving overlapping constituencies,” said Rem Hoffmann, CEO of Exponent Partners. “To improve service delivery and coordination, it makes sense for leading consultancies serving both types of organizations to work together. Jointly, Exponent Partners and Buan Consulting will create products and services tailored specifically to serve the needs of both nonprofits and government agencies. This will help them to interact more effectively with their constituencies and ultimately provide them better services.”

Bob Bennett, CEO of the Family Service Agency of San Francisco (FSA) and client of Exponent Partners, said, “Nonprofits like FSA interact with government agencies in many areas such as funding, performance reporting, service coordination, and communication. Exponent Partners has been a phenomenal partner in building our revolutionary automated client and case management system, which it named CIRCE. For example, it added capabilities allowing us to better measure client progress and to modify treatment accordingly. Our caseworkers have been able to increase their time spent directly with clients by over 30 percent, enhancing client recovery. In addition, CIRCE integrates the salesforce.com application with county and government forms, streamlining our reporting processes. FSA views an alliance that adds government-agency experience to Exponent Partners’ services as extremely beneficial to us, to other nonprofits, and to the government agencies we work with.”

Dan Buan, CEO of Buan Consulting, said, “Our alliance with Exponent Partners, along with our salesforce.com experience, enables us to customize nonprofits’ and government agencies’ salesforce.com solution to ensure that their employees, constituencies, partners and other stakeholders are able to be more productive quickly. Having a collection of solutions that can be used in both markets will provide accelerated deployments to help nonprofits and government agencies create stronger relationships with those they serve.”

About Buan Consulting

Buan Consulting, Inc. (http://www.BuanConsulting.com) is a leading provider of secure knowledge management and portal solutions to organizations that want to improve performance through the superior management of their knowledge. Using proven technologies and methodologies, and the latest developments in business and artificial intelligence technologies, Buan Consulting builds customized solutions enabling each organization’s employees, customers, partners and other stakeholders to collaboratively create, locate, manage, deliver, and apply the information needed to make strategic decisions and enhance operations.

Federal customers that have taken advantage of Buan’s leading-edge expertise and technologies include the Department of Homeland Security, Department of Labor, NASA Goddard Space Flight Center, Securities and Exchange Commission, Department of Energy, and the Social Security Administration. Buan Consulting has also implemented solutions and provided training for organizations worldwide in other industry sectors, including media, finance, education, telecom, technology and e-commerce.

About Exponent Partners

Exponent Partners, Inc. (http://www.exponentpartners.com) is a social-venture consulting firm committed to improving performance of civil society organizations. Exponent Partners operates with a clear mission to increase the capacity of nonprofit organizations through information technology. It offers two broad sets of services:

Strategic consulting. Experts in business planning, technology strategy, and software selection, Exponent Partners staff develop innovative and effective technology strategies to help ensure clients’ mission success.
Mission-critical applications. Exponent Partners is the leader in building on-demand applications to help nonprofits engage their constituents, manage their programs, and measure their performance.
Nonprofits that have benefited from Exponent Partners expert consultant services include Room to Read, Family Services Agency of San Francisco, N-TEN, Neighborhood Parks Council, American Civil Liberties Union of Northern California, VolunteerMatch, Community Technology Foundation of California, Compumentor, London Advice Services Alliance, TechFinder, Grantmakers For Education, and Northern California Community Loan Fund.

About Salesforce.com

Salesforce. com (http://www.salesforce.com) is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand customer relationship management (CRM) applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. The Salesforce Platform, the world’s first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Related Salesforce Press Releases